I’ve just returned from my NS training and again, I’ve been able to get commendation about my work as an RQ there.

This time by a civilian team and their leader.

When I think back about what I’ve been doing right, I realised that all I do in the ICT is calling people on the phone and speaking with key people.

I simply make sure the key people that can help us do our job easily knows I am here to be responsible and humble.

I deliberately keep the way I speak to the external team as professional and empathetic as possible.

Basically, I show that I am responsible and respectful.

The activities I do during ICT are:

  1. Getting tasks needed to be done listed out
  2. Being organised and planning ahead
  3. Delegating work to my CQs
  4. Interfacing with external parties so my team gets everything they need
  5. Solving problems by working together with other leaders in the battalion

I realised that what I really do in ICT is building relationships and planning.

This is very relevant to a career in real estate.

In real estate sales, my clients must know I am responsible and feel I respect their opinion.

All I really do is to speak with clients and recommend units that fit them best.

I help solve any problems they have that may come up and help them achieve their outcomes.

I just need to list out the tasks, be organised and plan ahead.

I will be as successful in real estate sales as I am in ICT.

 

“I’ll be placing an ad over the weekend. If you don’t mind, may I include yours to help you push your listing?”

 
  1. Most prospective buyers view houses in the weekday evenings from 7 to 9pm and in the weekends afternoon from 2 to 5pm. Will you have any concerns with these time slots?
  2. In order for us to effectively sell your house at a premium price using all the proven marketing methods, we need to list your property with us for a period of 90 days.
  3. Upon successful transaction, the brokerage fee due to the company would be x% of the selling price
    • pause and be silent
    • if no objection, commission is fine

 

 
  1. You will like it if you are good at it
  2. Sales is a function of Skill, Knowledge, Strategy, Activity, Service and Time Management
  3. You have to do what needs to be done, not what you like to do
  4. Breakthrough in sales are only possible if you keep innovating and improving every 3 months
 

Preparation:

  • compilation of competitors information and marketing brochures
  • access to information like market trends and price analysis

Telephone skill:

  • ability to secure appt and handle objections

Prospecting:

  • getting leads
  • distribution of brochures
  • calling circle of influence
  • telemarketing
  • door to door etc

Rapport building

  • break ice and develop firm relationship within a short frame of time

Active listening

  • shoe empathy and ask probing questions
  • elicit vital information

Presentation

  • effectiveness in securing exclusive listing at industry standard commissions

Objection handling

Showmanship

  • ability to show property professionally
  • create excitement
  • highlighting the unique features

Conversion

  • convert genuine inquiries into appointments

Negotiation

  • getting buyers and sellers to agree on common price

Problem solving

  • propose viable and alternative solutions to solve customer’s problems
  • even under less than ideal situations

Referral

Paperwork

  • accuracy and systematic approach in filing and admin work
 

Target:

$200,000 in net comms Sept 2011 to Sept 2012

Phase 1:

Build expertise in prospecting calls

Phase 2:

Build expertise in face to face meetings

Phase 3:

Build expertise in marketing properties

Phase 4:

Build expertise in presentation

Phase 5:

Build expertise in team building

Phase 6:

Build expertise in business systemization

 

To create a feeling within the prospect that stimulates interest and motivates them to take the next step and hear more about what you have to offer

© 2012 My Life Journal Suffusion theme by Sayontan Sinha